In order to reserve your party date and time, you must complete a reservation form and make a NON-REFUNDABLE $150 deposit in the form of cash, via debit or credit card by phone or via CashApp..
Arriving and departure times are very important. Our parties usually run about 2 to 3 hours, however, we can customize the time frame to meet your specific needs. There are no refunds for unused services after the time of the party. Make sure to inform the staff of any missing services at least 45 minutes before your party ends.
Please notice that staying longer than 15 minutes after your party will add an extra charge for 30 minutes. If you believe you will need more time, please review our “Extras” menu and consider adding 30 minutes to your event.
Food its allowed. But not a snack bar. Please be advice that we do not provide the food or the cake for the birthday party. Candy bags are allowed to give out at the end of the party.
You can also bring appetizers, food or drinks for the moms (wine is allowed), as we do not provide them for the parents.
If you have an appointment, this time is reserved exclusively for you. In the event you must cancel your appointment, we require 14 days in advance notice for all spa parties. Remember down payments are not refundable, but you are able to reschedule within the next 30 days if cancelled before the 14 day period.
In case a party needs to be cancelled due to a last minute medical emergency, a doctor’s note will be required in order to move your party to the next available time at no charge.
SPA DAY CANCELLATIONS
If you have an appointment, this time is reserved exclusively for you. Down payment is not refundable, but you can reschedule your appointment within 30 if cancelled 24 hours prior before the initially scheduled day.
We kindly ask that the guest of honor arrives 15 minutes before the party to go over all the details and that your guests arrive on time. Arriving late will deprive you and your guests’ valuable service time. As a courtesy to the next guests, your treatment will end at the time originally scheduled.
We are flexible about the amount of guests you can bring, just remember this is a high-energy party with lots of movement, that’s why we recommend you to call ahead for any extra accommodations.
Please be aware that the number of girls is limited to the maximum allowed in your package. You are more than welcome to bring any more girls to your party, please be conscious there is a $55 fee per EXTRA girl. (Ages 2 to 14)
Decorations are allowed if you want a specific theme party, but take into consideration that the spa it’s completely decorated you will find many spots to take great pictures so basically you don not need decoration.
Moms are allowed to bring ballon decorations such as numbers or decorated ballon’s, but remember that arch ballon’s decoration are not allowed.
A lice check will be done on each client entering the salon for service. Please be advised that should the birthday girl arrive at the salon with lice, the celebration must be cancelled.
We are not responsible for bad behavior and uncooperative children. We kindly ask that you monitor and attend to any child that does not want to participate so we can provide the best experience for the rest of your guests. Toddlers need parent supervision at all times.
Moms are welcome to stay at the waiting area, but are not allowed to be in the service areas. Once we are done with the services we invite all the moms to go to the party room for the fashion show, but before that, moms are not allowed in the service areas.
If a girl needs attention (especially girls from 2 to 5 years old) and doesn’t want to be by herself we will let the mom stay with them. Keep in mind that girls are never let alone and hosted will take care of them during the event.