Service Policies
SERVICE POLICIES
At Sweet Blvd., we specialize in creating unforgettable party experiences with a touch of glamour and fun. Our manicure, pedicure, makeup, and hairdo services are designed as playful and entertaining activities for our themed parties. Please note the following:
Non-Professional Services: Our services are not provided by licensed beauty professionals and are not intended to be professional salon or spa services. They are only for entertainment purposes and are meant to simulate a beauty salon experience as part of the party fun.
Non-Toxic Products: We use only non-toxic, water-based products that are safe for children. These products can typically be found in the toys section of any store and are designed specifically for play.
Liability: By participating in our party activities, guests acknowledge and accept that the services provided are for entertainment and enjoyment only. Sweet Blvd. is not liable for any reactions or issues that may arise from the use of our products or services.
Arrivals and Schedule Policy
You are allowed to arrive 15 minutes before the party to set up. Our staff will help you with your needs and decoration. Arriving late will deprive you and your guests’ valuable service time. As a courtesy to the next guests, your treatment will end at the time originally scheduled. Arriving and departure times are very important. Our parties usually run about 2 to 3 hours, however, we can customize the time frame to meet your specific needs. Please note that staying longer than 15 minutes after your party will add an extra charge for 30 minutes. If you believe you will need more time, please review our “Extras” menu and consider adding extra time to your event. It is important to let us know in advance for availability time, you will not be able to add time on the same day of your event.
Cancellations & Rescheduling.
If you have a party reservation, this time is reserved exclusively for you. In the event you must cancel your Party, we require 14 days in advance notice. Remember, down payments are not refundable, however, you are able to reschedule within the next 30 days if canceled before the 14 day period at no charge.
If a party is canceled 7 days before the scheduled date, the parent host is responsible for paying 50% of the total cost of the selected package, unless the parent reschedules the event within 30 days from the day of the initial selected date. We understand unforeseen emergencies can occur. In case a party needs to be canceled due to a last-minute unforeseen or medical emergency, a doctor’s note or proof of the situation will be required in order to waive your 50% payment cancellation.
Food & Beverage
Food is allowed. But not a snack bar. A snack bar can be added from our extra services menu, or included in some of our packages. Please be advised that we do not provide the food or the cake for the birthday party. Candy bags are allowed to be given out at the end of the party, but you are not allowed to make candy bags from the snack bar.. You can also bring appetizers, food, or drinks for the moms (wine is allowed), as we do not provide them for the parents.
Supervision
We are not responsible for bad behavior and uncooperative children. We kindly ask that you monitor and attend to any child who does not want to participate so we can provide the best experience for the rest of your guests. Moms are welcome to stay in the waiting area, If we have any of your guests crying or need any help, we will let you know immediately so she can be reunited with mom. Once we are done with the services, we invite all the moms to go to the party room for the fashion show or other activities.
Lost & Forgotten Items
While we will make every reasonable effort to safeguard found items and return them to their rightful owners, we are not responsible for the loss, damage, or theft of personal belongings on our premises.
Liability
Each party package includes rental of our premises, activities, and staff services. Its owners, affiliates, and employees assume no responsibility or liability for accidents, illness, or injury that may occur while on our premises. We assume no responsibility for allergies relating to food items, clothing, make-up, illness, injuries, or accidents to party guests that occur before, during, or after the party.
As a professional establishment, we can assure you that we will provide a safe environment for you and your guests, and we will treat everyone with great quality, care, and respect. All liability will lie strictly with the parent host. The parent host must inform each parent that we will be using skin care products, sugar scrubs, creams, essential oils, salts, and other spa products. For the safety of our patrons, any parent who is suspected of being under the influence of alcohol or drugs will be requested to vacate the premises.
Reservations, Deposit, and Final Payment
To reserve your party date and time, you must complete a NON-REFUNDABLE $150 deposit in cash, via debit or credit card, by phone, or via CashApp. Parties are booked on a first-come, first-served basis; for that reason, a party is considered booked until a deposit payment has been made. Your deposit will be deducted from your party package cost, and the remaining balance payment will be due on the date of your event in any of the payment forms mentioned before. For party cancellations and rescheduling, please check the corresponding
Package Services and Guest Policy
Services included in your selected Party Package can’t be substituted for other services on the day of your party. However, you can add services from our “Extras” menu 1 day before the day of your party. There is no refund for unused services after the time of the party. Make sure to inform the staff of any missing services at least 30 minutes before your party ends.
Remember that we can’t impose any of the services included on any of your guests.
We are flexible about the number of guests you can bring, but you have to send us the list of your guests beforehand so we can make any arrangements necessary to accommodate your needs.
Please be aware that the number of girls is NOT limited to the maximum allowed in your package. You are more than welcome to bring any more girls to your party, please be conscious there is a $65 fee per extra girl (Ages 2 to 14). Uninvited guests of age cannot stay in the waiting area. Every girl invited participating will count, even if they do not do services, if they are under 2 years, or if they are not on your guest list.
To provide you with the best experience possible, please provide a list of your guests so we can make proper arrangements. Please take into consideration that after every 3 extra guests there will be a mandatory extra charge of $65 to add an extra host to your party. If you need to add more than 3 extra guests, let us know to properly adjust your party.
Take into consideration that if you bring 4 or more unexpected guests, a 15% (over the cost of your selected package) gratuity fee will be added to your final bill.
Decorations and Other Structures
You are welcome to bring your decorations if you have a specific party theme in mind. However, please note that our spa is already fully decorated with stylish and themed elements designed to create a beautiful and photogenic atmosphere. If you plan to bring larger structures or installations (such as balloon arches or custom setups), please inform us in advance so we can ensure they are compatible with our space. Please note that outside furniture or large structures are not permitted, especially if they interfere with our current setup or obstruct the event flow.
Hygiene and Allergies
Please be advised that if any guest arrives at the spa with lice, the guest should be removed immediately from the spa area and must be picked up within 30 minutes. If the birthday girl arrives at the salon with lice (the day of the event), the celebration must be canceled and 100% of the package must be paid (check our Cancellation & Rescheduling policy for more options). There is no refund if the party has to be canceled after the event has started.
The host parent is responsible for checking and notifying the staff of any food or skin allergies that any of the attendees might have. In order to keep the safety of the party guests, please contact us for any questions or special accommodations a guest might require. At least 7 Days prior to the date of the event.
Damage
The parent host will be responsible for excessive damage to the building, equipment, or accessories. This policy also applies to any items accidentally taken by any of the guests. If any accident occurs, a list of the items will be signed by the parent host. A bill detailing the damage and the price of replacement/repair will be sent, and payment will be required within 30 days of receipt. Failure to remit payment for damages or repairs may result in legal action.
Photo Release
Sweet Blvd. reserves the right to photograph events they design and or use photographs from your event for advertising purposes only. We always respect our clients’ privacy, and for this reason, your personal information will not be disclosed to third parties. Sweet Bvld. reserves, the irrevocable and unrestricted right to use and publish photographs of my minor child for advertisement purposes only. Sweet Blvd. and its legal representatives and assigns are released from all claims and liability relating to said photographs.
SPA DAY CANCELLATIONS
If you have an appointment, this time is reserved exclusively for you. Down payment is not refundable, but you can reschedule your appointment within 30 if cancelled 24 hours prior before the initially scheduled day.